gianne francesca ablang

ARRRRRGGGGHHHHH.........

2004-10-30T19:20:00.000-07:00

ARRRRRGGGGHHHHH.........

I AM REALLY TIRED AND I AM STILL WORKING!! MY DREADFUL SCHEDULE STARTS AT 2:15 AM AND WILL END AT 11:15 AM. THIS WOULD REALLY BE A HECTIC DAY FOR ME. AFTER WORK I'LL BE GOING WITH MY MOM AND MY BROTHERS TO THEIR UNCLE'S HOUSE TO JOIN THE KIDS FOR TRICK OR TREAT, THEN I HAVE TO GO BACK TO THE OFFICE TO TAKE HOME MY PRICE THAT I WON FROM HAVING 19 HOURS OF OVERTIME AND THEN I HAVE TO ATTEND MASS!!! TOMORROW WILL BE GOING TO THE CEMETERY. I STILL HAVE 1 MORE HOUR LEFT AND WISHING NOT TO HAVE MY LAST CALL KARMA!!!
WILL HOLLA SOON!!!!!!!

TIRED

2004-10-18T19:44:00.000-07:00

TIRED

i had 19 calls to day. my throat is sore. but no biggie! my baby called an that he keeps on telling me how much he misses me. it made me smile. keep on opening the email that my dearest cousin gyvie sent me. those were pictures of wedding gowns and stuff. i can tell that she is excited as me.
well im going to make this quick coz i really need some rest. i almost slept during one of my calls. funny... but if i was caught i'll be given a memo for that. i gotta go now!
CIAO!!!!!!!!

GOLLY!!!!!

2004-10-17T19:37:00.000-07:00

GOLLY!!!!!

MY SHIFT IS DONE!!! IM GOING TO GO HOME!!!! YES!!! i had 12 calls for today.
quite happy. i was able to talk to my dear baby. he even sent me an email telling me that we will meet soon! that would be great! its killing me for not seeing him for a long time now!!! i'll be waiting for him coz everytime he calls i alway ask him that.
gotta go! i don't want to delay my sleep. im also starving!
BYES!!!!!!!!!!!!!!

GOSH!!!

2004-10-17T10:24:00.000-07:00

GOSH!!!

im here at our dreadful work place. my shift will start at 1:15am til 10:30am. i had to take a cab coz i left my place at 11:00 and there is no bus going to our office. i watched a movie before leaving the house. i think i deserve to watch a film coz its been work and sleep that is happening to me.
i cried when i called my baby aris! first, i miss him so much. second, i hate my schedule.
well... i think i better go! i need to take calls!
BYES!!!!!!!!!

YUPPIE!!!!!!!!

2004-10-15T13:22:00.000-07:00

YUPPIE!!!!!!!!

MY SHIFT IS FREAKING DONE! I WASN'T ABLE TO TAKE MY LAST BREAK!! I GUESS LAST CALL KARMA!!
im really happy i was able to talk to my baby!! i miss him so much and that i want to hug him really tight! anyways, it was quite a long conversation and i was so glad that he called.
i am so freaking tired and i want to sleep. but i still have to wait a couple of minutes more so i can ride the bus. but right now i am quite thinking of taking a cab. I WANNA FREAKING SLEEP!!! THAT"S WHY!
i have to go now and munch a little and go home! to my cousin gyvie, i miss you and i love you! to my BABY ARIS, I LOVE YOU SO MUCH AND I MISS YOU MY DEAR HUSBAND!!!
CIAO!!!!

SHIFT IS OVER!!!!

2004-10-14T13:16:00.000-07:00

SHIFT IS OVER!!!!

my shift is done. yehey!!! i had 13 calls. hoping not to have my last call karma.
well... im really in a hurry to go home. i need some damn rest! my eyes are red already. was able to greet my future father-in-law. had a good dinner.
i believe i have to go now! byes!!!!

YEHEY

2004-10-13T13:26:00.000-07:00

YEHEY

my shift is done. last call karma! good thing i have to refer the customer to the telephone repair.
well i guess i have to go home now. i need some damn rest! will holla tomorrow. i am freaking tired and hungry.
CIAO!!!

YEHEY

2004-10-13T13:23:00.000-07:00

NEW DAY

2004-10-13T10:41:00.000-07:00

NEW DAY

new day again. good thing i wasn't late for wok. today is the birthday of my future father-in-law and cousin-in-law. cool isn't it. i was able to greet my future cousin-in-law but i haven't greeted my future father-in-law yet. its four hours difference. but i'll be calling them later morning... what i mean by that is when the sun is already up.
i just had mu lunch. and i wasn't really able to eat that much coz i still my skin asthma. im really scared that it might get worse and might be rushed to the hospital. im allergic to hospitals and i don't want those damn med techs to draw blood from me again. damn i hate it!
well anyway... i will be back. need to get back to business. will holla back!!!

SHIFT IS DONE

2004-10-12T13:36:00.000-07:00

SHIFT IS DONE

im done with my shift. good thing though! but i thought i'll have my last call karma. but luckily i didn't.
well there's nothing much to say except that i am really tired of taking calls. throat is a little sore. but still okey.
gotta go! someone is waiting for my seat. CIAO!!!

IM BACK

2004-10-12T06:26:00.000-07:00

IM BACK
im here at work right now. sneaking out just so i can make a new entry. cool huh?!
today is a happy day for me. my fiancee aris called me up at around 2 am just to greet me happy monthsary! sweet isn't it. its our 63rd month today. count few more months then he'll be my husband now. my aby aris called me again after lunch and this time we talked for 13 minutes. i bet he'll be paying big now for his telephone bill... overseas call...
my mom knows about our engagement already. she was kind of lonely coz her only girl will get married soon. but i think its gonna be just fine as long as my dear aris takes good care of her gianne. plans are coming in. including him (my baby aris) studying again. as of now i don't have any plans of studying again. need to earn so i can leave now.
i had three calls already and im quite enjoying. i want my break now! but i have to wait for a couple of minutes more.
well... i gotta go back to business. will write later.

SHIFT ENDER

2004-10-09T13:59:00.000-07:00

SHIFT ENDER

hmmph... my last call is from a customer who is experiencing slow surf speed. i got stuck with our line technician. arrgghh...
had 12 calls for today. i gotta go my team leader is calling me.
CIAO!!!!

BACK TO WORK

2004-10-09T03:54:00.000-07:00

BACK TO WORK

so nice to be back at work. i was absent for one whole week because of flu and other complications. hmmmphh... back at home i was such a baby. don't want to eat or drink medicines. had difficulty in breathing. encountered a stupid doctor who wants to admit me without even knowing what really is wrong with me. my mom got pissed off by that and she was even the one who told the doctor to have some tests first before jumping into the decision of me being admitted and given antibiotics.no biggie now! im back here in the office. but there are some procedures that i forgot. poor me. well gotta go!

CALLS CALLS CALLS

2004-09-27T13:34:00.000-07:00

CALLS CALLS CALLS

i am really tired right now. i had 22 calls for the whole shift and DAMN my throat hurts. good thing most of my calls where short but im still scared that i might damage my AHT (average handle time). really concerned about it. but its okey i don't have any choice. calls were queueing earlier. yesterday i only had 6 calls for the whole shift. hmmm...

well this one would really be quick. i need to go home and take a rest. i haven't had enough sleep. gotta go!!!

............ CHAY HWEY ..............

ASTHMA ATTACK

2004-09-27T04:09:00.000-07:00

ASTHMA ATTACK
started my day with an asthma attack. i hate it! so hard to breathe and for crying out loud i woke up late coz i was really tired. my mom and i are okey now! good thing...
im at work today and my asthma puffer is right in front of me. cool isn't it. my team leader teased me by asking me would it be fine with me if he can call a funeral parlor just in case. LOL
well... i think i gotta go for a while. im really sleepy, tired and having trouble breathing but i hope everything will be okey...
................ ADIOS ...................

MY FIRST CALL FOR THE DAY

2004-09-26T04:53:00.000-07:00

MY FIRST CALL FOR THE DAY
my first call was really gooood... it was simple but the customer was really upset with what's happening to his browser. good thing i was able to help him with the issue and the customer was really happy and satisfied. he wrote down my name so he can tell someone how i was able to help him. another good part is that our team leader was listening to the call. he was happy too. but there side comments. comments on how to make it better. cooool....
well... i am really very hungry and i want to eat a lot. hmmm... i wonder what am i gonna eat. so much for this i have some work to do.
................... HOLLA BACK .......................

SHIFT ENDER

2004-09-25T13:09:00.000-07:00

SHIFT ENDER
hhmm... shift is over. so far so good. i wasn't really satisfied with my overall performance. at all probability the situation i have right now is really affecting me so much. its hurting me actually. its so hard to hide in a smile when you know that deep in side you you're depressed. how i wish there's is a shawarma stand near this building where i am located right now, so that i'll just eat ans go to sleep when i get home so that i won't be thinking about it. its not that i am trying to run away from that. it's just that i don't want to think of such things when i am really tired and all i want is to sleep.
im really tired even though im just sitting. i only get out of my chair if i need to go to the bathroom or for our scheduled break. DAMN!! my small ass hurts. it feels swollen. hehehe.... my legs are starting to get numb. especially my left leg, the one that was dislocated a year and a half now. OUCH!!!!
im tired but i wanna drink a couple of beers. drank beer so early in the morning at around 6:30 am. had two bottles with my friend myla coz we're both depressed. still i want to drink.
tomorrow will be the same schedule. my shift would be starting at 6pm and would end at 3am. i like that shift though but what i don't want is my day off. its in the middle of the week and to be exact that would be on a wednesday and on a thursday. no more night life for dear gianne.
ARIS hasn't call yet. miss his voice and all that is good in him. the only thing that relaxes me is imagining my wedding day. of course gyvie you'l have a role in my wedding. a big role so that you'll be forced to go home here. its still a long time from now but i want it to be perfect so the planning should be early. maybe gyvie you can help with those. i know i can count on you. take care sweety gyvie!
im really lucky! just before my shift ends i received a call. a customer who cannot connect to the internet. good thing is that our line department will be sending a technician in the customer's area to repair the connections that had been damaged by hurricane ivan. if it wasn't because of the hurricane i'll be troubleshooting the problem to death!! which i really don't like!!! its like while troubleshooting your ass is already bleeding just looking for solutions for the customer's issue. and for crying out loud i hate the operating system and the modem that he is using. he is using WINDOWS 98 & an ALCATEL SPEED TOUCH USB (the modem that looks like a stingray/fish modem). arrghhh...
well... i think im done! i'll be working again on a sunday which would be tomorrow. same schedule (which is a good schedule for me). i need to promise myself not to be absent again. coz we are only allowed 1 absent for the whole month and i already have 4. argghhh... i'll be having a perfect attendance next month... swear to my stilettoe shoes!
.................. IM OUTTIE........................

TOTALLY DEPRESSED

2004-09-25T03:47:00.000-07:00

TOTALLY DEPRESSED
my day started bad. i received a text message from my mom which i really wasn't expecting that she will be able to say those things to me, now that i have a job. she could have said that a long time ago when i was really a problem child... that was way back in 2nd year high school.
i just wish i can still have a good week, if not a week, at least today... i haven't told my family that i am already engaged, but i will soon.
im outta here as for the moment.

PIRATED DVD FANATIC

2004-09-22T23:50:00.000-07:00

PIRATED DVD FANATIC

well, went to greenhills today only to buy 5 pirated DVDs and had my grandma's mobile phone. cool isn't it? my grandma is already 75 and she is into this kind of thing.
anyways... im having a really good day ever since my ARIS proposed. i thought none of this things would happen to us after having a HUGE fight. my cinderella wedding would be on 2006. i am really surprised about that. i've been waiting for that for so long now. and finally he was able to pop the question. though it wasn't the kind of proposal i was dreaming of but that'll do. im really happy and looking forward to see him again! i know he'll be a good husband and that he'll provide well for our future family. i have a design for my gown already... but i haven't submitted that to ARIS yet (for approval)... hmmm... kind of a feminine side don't you think? but i know for sure he ain't a freaking gay. hell no!!! plans are coming in. but i want the cinderella wedding to be here in philippines. im quite nervous about this things but im also excited about me wearing gowns and all. i just have to tell that to my family... im just wondering how will i do that. but i know i can tell that to them as soon as possible! looking forward to see you my dear BABY ARIS!!
well... i think im outta here! really sleepy! need to get some sleep!!! CIAO!!!!

FREAKING TIRED!!!

2004-09-21T13:19:00.000-07:00

FREAKING TIRED!!!

well i am really tired, no DOUBT about it! i received 14 calls for today which is why my throat is kindda sore... i have to wait for a couple of minutes in order for me to be able to ride the bus. i'll be arriving at home in about 1 1/2 hours. then i have to rest for a while and go to the mall to bring grandma's cellphone and have it fixed. will go home for lunch then will have to go to the boarding house that i used to rent to get the stuffs that i left there. quite hectic. if not that lucky then i also have to clean my room... mom's orders... then if my friends get to invite me out then i'll probably go with them coz i very seldom be with them even though most of them live near my house. i can sense it like a JEDI MASTER that i'll be really tired this day.
well... i have to go now! later is a brand new day. i just hope i have lots of energy for the things that i have to do. adios!

................. CEST' LA VIE ....................

2004-09-21T04:04:00.000-07:00

life is quite tiring for me now . got sick again... what's new! im not feeling well right now coz im starting to have a mild attack (asthma attack). well i guess too much chocolate and smoke. and just like what i said... what's new! so much for that...
im also happy today coz i was able to talk to my cousin and made fun of my other cousin AGAIN. i guess he'll be the best topic to talk about. hehehe... you know who am i pertaining to gyvie...
as you can see im am currently reading ANNE FRANK, which i really loved. i've also seen the movie... made me cry! i've been reading this book again and again and never get tired of it. i like the way she looks at life even though they were confined in that little annex and never lost hope that someday the war will be over. i just wish i have an attitude like hers. never giving up, tough and full of hope. maybe i was like her before... when i was still younger. i turned out to be a little fragile when i started working... for some reason i never felt tough when i started working. hmmph... i wonder why? i hope i'll find true answers for this. coz it SUCKS when you cry out of the blue thinking a lot of things and you can't even call your best friend coz they'll be sleeping by then. cest' la vie!!!
hope today would be great. i gotta go! im sleepy but i need to work!
............... C'EST LA VIE ..............

THE KAP LAK BATAN (CAPS LOCK BUTTON)

2004-09-20T23:55:00.000-07:00

THE KAP LAK BATAN (CAPS LOCK BUTTON)
during our CCT (communications-culture training) training, our trainer told us a story about an agent trying to be slang during her call. she (our trainer) was passing by the agent's station and overheard the agent telling the customer to press the KAP LAK BATAN. our trainer was wondering what the hell does KAP LAK BATAN means... after quite sometime our trainer realized that the agent was pertaining to the CAPS LOCK BUTTON. ever since we (our batch) made fun of that word and was getting used to it. we even trid on voting for it as a team name. of course it wasn't chosen to be the team's name.
so anyways... i want to share my own exprience about that CAPS LOCK BUTTON... so here it goes...
i received this call from a customer who was complaining that he was having a hard time accessing his emails. as for our SOP we should empathize and offer assisstance. after offering assisstance i started probing question. anyways, i ended up asking the customer if it would be just fine with him if im gonna reset his email password. the customer agreed and i was able to process it and finally the system was able to update it. so after that this is how it went....
agent gianne: okey sir.. can we please try to login to your email.
customer: okey, just give me a moment here while i'll try to login.
customer: it still won't let me! it says here that there's an error with the user id and password that you submitted.
agent gianne: okey sir your user id and password should all be in lower case.
customer: how will i know if its in lower case or not?
......................... quite STUPID isn't it? .............................
agent gianne: okey sir, on your keyboard can you see there the KAP LAK BATAN... oh i mean the caps lock but'n....
................ other agents from our wave started laughing, including me.............
customer: yes ma'am.
agent user: okey can you see the light indicators in your keyboard that says NUM LOCK and KAP LAK... oh i mean the CAPS LOCK.
customer: yes and i see here that he CAPS LOCK indicator is lit.
agent gianne: (finally was able to pronounce it right) okey say sir can you please hit the CAPS LOCK key from the key board and tell me if the CAPS LOCK indicator light is still lit.
anyways... we were able access his email but i turned out to be the clown for the day. but to me it was okey coz i know i was able to make others laugh and that's a good thing.
*** make sure you don't pronounce it as KAP LAK BATAN.

GOSH!!!!

2004-09-19T13:43:00.000-07:00

i am damn tired and i have to wait up until 4:00 am for me to be able to ride a bus. by the time i get home the sun has risen already. i am gonna eat breakfast and then go to sleep. after a few hours i'll wake up and prepare for work again. same old routine. good thing i'll be off on wednesday and thursday and i'll be having some time to goof around... that is if my mom won't BUG me to clean my room. and for crying out loud i hate cleaning my room. all my clean clothes are on top of my bed, my shoes are all over the floor, dirty clothes are sitting in one corner of my room... so what's happening is that my room is so messed up i don't want to sleep there anymore and what im gonna do is go sneak to my brother's room and sleep there for they hate dirty rooms. i think i have the habbit of sneaking out... well, i find it adventurous (expcept sneaking to my brother's room). sneaking in my brother's room is starting to be a pain in the ass. they'll be really mad when they get to see me lying in their bed. they always tell me that i am invading their room and that i have to clean my room so i can sleep there. well... im just waiting for the right time to clean it and i can't find the right time as for the moment.
well... im quite having fun here while doing this... i think i should be happy coz everytime i am lonely it affects my work and i believe that its not gonna be healthy for me and for my work.
so much for this. i think this would be my longest post ever.
GOTTA GO! IM OUT!

working on a sunday

2004-09-19T08:25:00.000-07:00

hhhmmppphhhh...
i am at work today.. sneaking out just to make a new entry. im quite bored coz there are no calls yet. not really no calls but only few. i've been waiting for another call for about 10 mins. now. so much for my work.
well... yesterday was bad. i cried for no particular reason. funny huh?! at all probability im just missing my cousin janelle and her family. they might be having a good time there in vancouver now. good for them that they're out of this country... just like what i said before... i wonder when will i be able to leave this country.
im really tired right now.. haven't had enough sleep. gosh! what's new...
i think i gotta go before someone catches me. i might be given a memo for doing such thing while office hours. and DAMMIT its 11:00pm here.. im at work ON A SUNDAY!

hhhmmmmphhh....

2004-09-17T13:39:00.000-07:00

today is a very busy day, but fun. went out with some friends back in high school. after spending a few hours at home, we left to go to my uncle's house to have a farewell party. they will be leaving tomorrow for canada. its a sad thing though, coz we don't know when we will be able to see them again. well that's wha happen when you migrate to another country. i wonder when will i be able to migrate to USA. hmmm...
anyways, i went to a photo studio. i asked the photographer to take picture from my head down to my mid-thigh. coz i know i gained weight and my waist is getting bigger and bigger. but i know i need to gain. now i can say that im not really tha skin and bones anymore. which is good! but i kindda hate it when people, like m family, tells me im getting fat. well... that's life!!!
tomorrow work again. damn! the good thing about working is you get to earn your own money. i'll be hearing calls from customers who cannot access their DSL. if only i can just go there and fix them myself... well, don't get the impression that im tired and getting bored with my job. im having fun right now coz most of the time i ge the weirdest calls i can ever imagine. still that's how life is.
i gotta go! gonna eat some food coz im starving again. non-stop eating my golly!!! =-)

mixed emotions

2004-09-16T09:59:00.000-07:00

well to start with i haven't slept yet and sad at the same time. my uncle and his family are leaving this saturday to migrate to canada. on the brighter side im happy for them for they will surely find a better life there than here. i think for now that is all i have to say.